What are the benefits of frozen mice over live prey?

Feeding your reptile or snake frozen mice has many advantages over live prey:

• Convenience – food is stored efficiently in the freezer, ensuring it is always available when you need it. Storing live prey presents many problems!
• Safety – there have been many instances of live prey ‘fighting back’ and causing severe injury to the reptile. Feeding pre-killed food avoids this danger. Also, freezing mice is a good way to destroy the potentially harmful bacteria and parasites that rodents can carry.
• Controlled nutrition – Ice Mice are carefully bred and fed an excellent GM free diet to ensure that they offer your reptile the highest-quality nutrition.
• Humane killing – the mice are killed quickly and humanely in controlled conditions.

How do I convert my reptile from live prey to frozen food?

Most reptiles will happily accept killed food. Make sure the mouse is fully defrosted and at room temperature or slightly warmer, then use tongs to pick it up. Dangle the mouse near the reptile, moving the mouse back and forth to simulate live movement. If the reptile is slow to show interest, you may need to stick a pin or small nail into the skull of the mouse, which releases a stronger scent. And remember – reptiles will only feed if they are hungry!

What are Ice Mice fed?

Our weaned mice are fed a nutritionally balanced, GM free diet to ensure that they reach you in optimum condition and provide the best possible nutrition for your reptiles. Healthy mice make healthy food!

Are Ice Mice freshly frozen?

We freeze the mice within minutes of humanely killing them, ensuring that the mice you receive have lost none of their nutritional value. We maintain a fast turnover of frozen stock and this means that you can confidently store Ice Mice in your own freezer for up to 6 months.

What is the delivery time for Ice Mice?

At Ice Mice, we pride ourselves on a fast and efficient service. Depending on the size of the order, we endeavour to deliver within 2 working days of taking your order. We are only able to deliver to addresses within the UK.

Will my Ice Mice still be frozen when they arrive?

We use an overnight courier to deliver your Ice Mice, which are packed in insulated polystyrene containers to minimise the risk of thawing. We do, however, recommend that you purchase an ice pack with your order, especially when ordering pinks or fluffs, as the smaller the size of the product, the greater the risk of defrosting in transit. Ice packs are available for just £1.

What is your refund policy?

Ice Mice are unable to offer refunds due to the nature of the product. If, due to error on the part of the courier company, a delivery is delayed resulting in the products becoming unfit for their purpose, we will send a replacement order. In circumstances when delivery is delayed because there is nobody at the delivery address to sign for the parcel, Ice Mice cannot be held responsible.

How long can I store my Ice Mice in the freezer after delivery?

We recommend storing Ice Mice for no longer than 6 months in the freezer.

How should I defrost my Ice Mice?

Once the mouse has been removed from the freezer and placed securely in a plastic bag, there are two simple ways to defrost it. Either place the bag in warm water and allow it to float until the mouse has thawed, or place it in the refrigerator until fully defrosted (this will take longer, so allow it to thaw overnight). Always bring the mouse up to room temperature or, preferably, a little warmer before feeding it to your reptile; never give your pet cold food.

Please feel free to contact us if you have any further questions.